Careers

Summary:

The Escrow Officer/Closer coordinates and completes the closing transactions for refinances, resales (may include builder, and commercial), and may include market trend transactions such as but not limited to short sales and foreclosures. This entails, but is not limited to, reviewing contracts, reviewing and clearing title requirements, examining completeness and balance of real estate accounts, explaining to parties all necessary documents associated with the closing, and proper disbursing of funds, while ensuring clerical errors are minimized and resolved. The Closer takes responsibility for the entire closing transaction while maintaining a growing book of business.

Primary Responsibilities & Accountabilities:

CUSTOMER INTERACTION

• Greet customers and vendors enthusiastically and professionally, either in person or over the phone with emphasis on representing Homestead Title and Escrow in a way that builds customer and vendor relationships and provides for a positive corporate image
• Answer all customer inquiries in a timely and accurate manner
• Build and maintain productive relationships with all customers; take responsibility for customer satisfaction and loyalty
• Participate in department marketing activities which may include attending after hours functions as requested or required
• Act as the liaison with all parties in the transaction, e.g. buyer, seller, listing agent, buyer agent, lender, attorney, et.al.

Pre-Closing

• Review real estate contracts and amendments/addendums
• Review Closing and Lender Instructions for closing conditions, endorsements, and proper disbursement
• Determine escrow requirements, clarifying buyer, seller; obtain clear title, resolving title defects, satisfying existing liens and encumbrances against property or principals
• Provide a pro-active approach to notifying customers of potential roadblocks or issues
• Gather relevant contracts, deeds, mortgages, policies, and satisfactions for title insurance purposes
• Ensure properties have no legal or tax-related restrictions. Ensure all prior year taxes have been paid by Seller.
• Ensure all HOA dues are current and/or properly prorated
• Monitor incoming requests from water companies and staff for manually prorated bills
• Obtain Clear to Close approval using FHA, VA, and Conventional lending guidelines
• Review all documents for balanced, error-free Settlement, accuracy in names, accuracy in addresses, accuracy in legal description before finalizing and presenting

Closing

• Explain the costs of loans, appraisals, requirements and endorsements, and fees to closing.
• Explain closing and lender documents to all parties involved according to Presentation Standards, and obtain signatures
• Collect and deposit payments and ‘Good Funds’
• Verify, prior to disbursement, all private-party disbursements, to deter fraud

Post-Closing

• Claim wires, balance file; disburse funds, deliver commission checks and documents according to instructions from Realtor or new Lender; existing Lender, and title company
• File clean out
• Analyzes and proofs all documents for typographical errors, proper signatures, proper notarization, proper legal description, omission of data, record documents with appropriate state / county agency
• Pay all water / sewer bills
• Resolve all post-closing quality reconciliation issues; maintain detailed records of all actions for audit purposes

Other Duties:

• Assist in training new employees
• Ensure workload is completed in timely manner by securing additional resources if needed
• Coordinate processing functions for closing efficiencies and system improvements
• Proficient adoption of closing strategies
• Perform other related duties assigned by manager; additional hours may be required at high volume

Skills & Competency:

• High level of customer focus
• Ability to maintain confidentiality
• Ability to use appropriate interpersonal styles and communication methods, both verbal and written, to gain and retain business from prospects and clients
• Superior process management, priority management, details management
• Ability to work independently and with a team
• Superior analytical and documentation skills
• Ability to maintain high level of professional response in a high-stress environment
• Ability to assess and make decisions, with focus on protecting Homestead Title and Escrow
• Ability to foster peer relationships

Education & Qualifications:

• High School Diploma or GED required, or equivalent work experience
• Colorado Driver’s License required
• Colorado Notary
• Solid working knowledge of Email, Microsoft Office Suite, and Internet
• Solid knowledge of legal and real estate terminology, and related title insurance processes used in the preparation of title / escrow

Senior Escrow Officer Qualifications:

• Ten years in an active closing role
• Solid understanding of and ability to manage foreclosures, assumptions, wraps, short sales, 1031 exchanges, owner carrybacks, construction loans and builder base files and projects

Working Conditions/Physical Demands: This is an office position which requires standing, sitting, walking, and ability to lift up to 25lbs.

Reports to: Escrow Manager
Department: Escrow
Status: Exempt

Summary:

The Escrow Processor may perform new order entry, delivery of earnest money receipts to all necessary parties, file processing, when necessary, disbursement and recording in support of the closing function. S/he assists in customer interaction, vendor interaction and any administrative duties relating to escrow closings.

Primary Responsibilities & Accountabilities:

CUSTOMER INTERACTION

• Greet customers and vendors enthusiastically and professionally, either in person or over the phone with emphasis on representing Homestead Title and Escrow in a way that builds customer and vendor relationships and provides for a positive corporate image
• Answer customer and vendor inquiries in a timely and accurate manner; respond appropriately to provide technical assistance when needed
• Maintain direct, continuing relationships with assigned customers; take responsibility for customer satisfaction and loyalty
• Participate in department marketing activities which may include attending after-hours functions as requested or required
• Communicates workload to Escrow Manager and co-workers

Pre-Closing

• Provide Earnest Money receipts to all necessary customers
• Review real estate contracts, addendums to title commitments for accuracy
• Collect property data e.g. payoff statements, tax status, Home Owner Association status letters, water and sewer status
• Work to obtain clear title by ordering title reports, resolving title defects, obtaining satisfaction of existing liens and encumbrances against property or principals; provide a pro-active approach to notifying customers of status and/or potential roadblocks or issues
• Timely package and deliver title commitment, Closing Protection Letters (CPL), tax certificates, estimated CD and any other requests as may be needed by lender

Post-Closing

• Proof recording documents tor typographical errors, signatures, notaries, and/or recognize omission of data; record documents with the specific state/county agencies
• Provide transaction information to authorized persons or determine who can best provide and route the request
• Understand proficient closing strategies
• Assists other Escrow Processors to maintain an even workflow, when needed

Other Duties:

• Assist in training new employees
• Ensure workload is completed in timely manner by securing additional resources if needed
• Coordinate processing functions for closing efficiencies and system improvements
• Proficient adoption of closing strategies
• Perform other related duties assigned by manager; additional hours may be required at high volume

Skills & Competency:

• High level of customer focus
• Ability to maintain confidentiality
• Ability to use appropriate interpersonal styles and communication methods, both verbal and written, to gain and retain business from prospects and clients
• Superior process management, priority management, details management
• Ability to work independently and with a team
• Superior analytical and documentation skills
• Ability to maintain high level of professional response in a high-stress environment
• Ability to assess and make decisions, with focus on protecting Homestead Title and Escrow
• Foster peer relationships

Education & Qualifications:

• High School Diploma or GED required, or equivalent work experience
• Colorado Driver’s License required
• Solid working knowledge of E-mail, Microsoft Office Suite, and Internet
• Experience working in a customer service environment

Working Conditions/Physical Demands: This is an office position which requires standing, sitting, walking, and ability to lift up to 25lbs.

Reports to: Escrow Manager
Department: Escrow
Status: Non-Exempt

Summary:

The Account Executive/Sales candidate for this position will excel at creating and closing new opportunities. By using a consultative approach to selling, this person will use their expertise to identify and qualify leads, leading to sales opportunities with both new and existing customers.

Primary Responsibilities & Accountabilities:

• Meet and exceed sales targets
• Successfully create business from new and existing customer accounts
• Manage complex negotiations with senior-level executives
• Build rapport and establish long term relationships with customers

Qualifications:

• 2-5 years’ quota carrying sales experience
• Experience and working knowledge of CRM systems
• Demonstrable track record of over-achieving quota
• Strong written and verbal communication skills

Reports to: Sales Manager
Department: Sales
Status: n/a

Summary:

This Director of First Impressions is passionate about working at a locally owned and operated company where details, customer service, and positive employee culture matter. This position is set for an energetic, customer focused person. This person will welcome, assist, and provide information to the necessary parties, and manage the daily flow within an office. The position suggests a ‘cut above’ or a ‘positive first-impression’ appearance.

Primary Responsibilities & Accountabilities:

CUSTOMER INTERACTION

• Greet customers enthusiastically and professionally, both on the phone and in person, with the goal of representing Homestead Title and Escrow’s customers, visitors and partners in a positive and memorable way
• Address customer needs and questions promptly; provide all information to appropriate persons, and/or determine and direct inquiries to those who will be best be able to handle

Pre-Closing

• Oversee and manage the daily closing activity, including closing room schedules, meetings or events, addressing space requirements promptly
• Remain alert and active to customer needs
• Collect any additional information needed from Seller(s), Buyer(s), or Borrower(s) to provide to escrow team
• When required, provide any new customer orders according to company order-input procedures

Post-Closing

• Notify appropriate escrow team of customers’ arrival; provide direction for customers’ to designated rooms; maintain a clean and sanitized lobby and closing rooms

Other Duties:

• Assist in distribution of documents, correspondence, and deliveries (Federal Express, office supplies)
• Provide assistance in the ordering and maintenance of office supplies; provide for other clerical duties as needed
• Assist in other related duties as assigned by manager

Skills & Competency:

• Experience working in a customer-service environment
• Possesses a high level of people skills
• Excellent written, oral and communication skills
• Ability to perform tasks with minimal supervision

Education & Qualifications:

• High School Diploma or GED required, or equivalent work experience
• Colorado Driver’s License required
• Solid working knowledge of E-mail, Microsoft Office Suite, and Internet
• Experience working in a customer service environment

This is a full-time position, Monday-Friday from 8 a.m. to 5 p.m.
Pay Range: $17-$19/hour, depending on experience

Reports to: Director of Customer Experience
Department: Administration
Status: n/a